Thank you for visiting the Bio Blend website operated by Bio Blend Vietnam Joint Stock Company. We respect and are committed to protecting your privacy. Please read the Privacy Policy below to better understand the commitments we make to respect and protect the rights of our visitors.

The Privacy Policy will explain how we receive, use and (under certain circumstances) disclose your personal information. The policy will also explain the steps we take to keep our customers' personal information secure. Finally, the Privacy Policy will explain your choices regarding the collection, use and disclosure of your personal information.

Protecting your personal data and building your trust is very important to us. Therefore, we will use your name and other information related to you in accordance with the content of the Privacy Policy. We only collect necessary information related to the purchase and sale transaction.

We will keep your information for as long as required by law or for any other purpose. You can access the website and browser without having to provide personal details. At that time, you are anonymous and we cannot know who you are if you are not signed in to your account.

Collect personal information

We will collect various information from you when you want to place an order on the web.

We collect, store and process your information for the purchase process and for subsequent announcements, and to provide services. We do not limit personal information: title, name, gender, date of birth, email, address, shipping address, phone number, fax, payment details, card or payment details bank account details.

We will use the information you have provided to process your order, provide the services and information requested through the website and at your request. Furthermore, we will use such information to manage your account; verify and execute transactions online, audit data downloads from the web; improve site layout and content and tailor it to users; identify visitors to the web, study demographics, send information including product and service information, if you do not show signs of refusal. If you do not wish to receive any of our marketing communications, you may opt-out at any time.

We may pass on names and addresses to third parties for them to deliver to you (for example to a courier or supplier).

Online payments will be processed by our International Network agents. You only give us or the Agent or the website information that is accurate and not misleading and must notify us of any changes.

Your order details are kept by us, but for security reasons we cannot make them publicly available. However, you can access the information by logging into your account on the web. Here you will see your order details, received and sent products, and email, bank and newsletter details that you set to long-term follow-up. You undertake to keep your personal data confidential and not to disclose it to third parties. We do not accept any responsibility for the misuse of the password if this is not our fault.

Other regulations on personal information

We may use your personal information for market research. Details will be hidden and used for statistics only. You may refuse to participate at any time. Any responses to surveys or polls that we need you to do will not be passed on to third parties. The only thing required is to reveal your email if you wish to participate. Responses will be saved separately from your email.

You will receive information about us, about the website, other websites, products, sales, newsletters, anything related to the companies in the group or business partners. If you do not wish to receive these communications, please click the opt-out link in any email we send you. Within 7 days of receiving your instructions, we will stop sending information. If it is not clear, we will contact you.

We will continue to anonymize user data on the website and use it for a variety of purposes, including determining the user's location and usage of certain aspects of the website or the link contained in an email. to the user and make that anonymous data available to a third party publisher. However, this data is not personally identifiable.

Third Partners and Affiliates

We may pass on your information to other companies in the group. We may transfer your information to agents and subcontractors within the framework of this Privacy Policy. For example, we will third-party delivery, payment receipt, data analysis, marketing, and customer service support. We may exchange information with third parties for fraud prevention and credit risk reduction purposes. We may transfer a database of your personal information if we sell the whole company or only a part. As part of the Privacy Policy, we do not sell or disclose your personal data to third parties without prior consent unless this is necessary for the terms of the Privacy Policy or we are required to do so in accordance with the Law. The Website may include third party advertisements and links to other websites or frames of other websites. Please note that we are not obligated to secure the information or content of third parties or other websites, or any third parties to whom we transfer data in accordance with this Privacy Policy.

Transactions via international credit cards

All customers participating in transactions at Bio Blend via international credit cards are protected by encryption (see details in the "Privacy Regulations" mentioned above). Thereby, when making online payments, please note the following details:

-Only use websites with secure payment certificates.

-Absolutely do not lend your credit card or account to others to make payments at Bio Blend; In the event of an unexpected transaction, please notify Bio Blend for timely support.

-Check your bank account regularly to make sure all card transactions are under control.

-In some cases where an unusual transaction occurs or the order value is too large, Bio Blend may ask you to take a photo/scan of the credit card and the cardholder's identity card to verify the accuracy. and transaction fidelity. When you receive this request, please cover the 3 CVV numbers on the back of the card to ensure that the card's information does not get into the third person.

Use of Cookies

A cookie is a small text file that uniquely identifies your username from your computer to our servers when you visit certain pages on the website and is stored by your internet browser on your computer's hard drive. your count. Cookies are used to identify IP addresses, save time. We use cookies for your convenience (for example, remembering your username when you want to change your shopping cart without having to re-enter your email address) and do not ask for any information. about you (e.g. advertising objective). Your browser may be set not to use cookies, but this will limit your use of the web. Please accept our commitment that cookies do not include any private personal details and are safe from viruses. To learn more about cookies, please visit http://www.allaboutcookies.org or to learn how to remove cookies from your browser, please visit http://www.allaboutcookies.org/manage-cookies/index .html.

This browser uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users visit the web. Information aggregated from cookies will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your web usage, compile reports on web activities for web operators, and provide other services related to internet activities and internet usage. Google may also transfer this information to third parties as required by law or to third parties that process information on Google's behalf. Google will not associate your IP address with any other data that Google holds. You may refuse to use cookies by selecting the appropriate settings on your browser, however note that this will prevent you from using the full functionality of the website. By using this website, you consent to Google processing data about you in the manner and for the purposes set out above.

Security

We take appropriate technical and security measures to prevent unauthorized or unlawful access or loss or destruction or damage to your information. When we collect data on the web, we collect your personal details on a secure server. We use a firewall for the server. When collecting electronic payment card details, we use encryption using Secure Socket Layer (SSL). When we cannot guarantee 100% security, SSL makes it difficult for hackers to decrypt your information. You should not send full credit or debit card details to us without encryption. We maintain physical and electronic safeguards in connection with the collection, storage and disclosure of your information. Our secure procedures mean that we may sometimes require identification before disclosing personal information to you.

We advise you not to give your payment details to anyone by e-mail, we are not responsible for any loss you may incur in exchanging information. customers via the internet or email.

You absolutely do not use any program, tool or other form to interfere with the system or change the data structure. It is strictly forbidden to distribute, propagate or encourage any activities to interfere, destroy or infiltrate the data of the website system. Any violation will be stripped of all rights and will be prosecuted before the law if necessary.

All transaction information will be kept confidential, but in case of request by law enforcement, we will be forced to provide this information to law enforcement agencies.

The terms, conditions and contents of this website are governed by the laws of Vietnam and reviewed by the courts of Vietnam.

Customer benefits

You have the right to request access to your personal data, have the right to ask us to correct errors in your data at no cost. You have the right at any time to request that we stop using your personal data for marketing purposes.

 

DETAILS POLICY FOR PROTECTION OF PERSONAL INFORMATION OF CONSUMERS

Customers will be required to fill in all information in the form fields available on the website such as: Full name, address (home or office), email address (company or individual), phone number (mobile, home or office), credit card details (i.e. credit card type and number, CVC code, expiration date, cardholder name) and to the extent possible, select... This information is required to place and complete the Customer's online order (including sending an order confirmation email to the Customer).

      • About cookies and web beacons:Cookies are data folders that are stored temporarily or permanently in the hard drive of the Client's computer. Cookies are used to verify, track (protect state) and maintain specific information about use and users of the Website, such as preferences for the website or information about an electronic shopping cart. their. Cookie folders may also be placed on the Client's computer by advertising service companies that have entered into a Contract with Bio Blend for the above purposes and the data collected by these cookies is completely nameless. If you do not agree, you may delete all cookies already on your computer's hard drive by searching the folder with "cookie" in its name and deleting it. In the future, the Client may edit his/her browser choices so that (future) cookies are blocked; Please note that: If you do so, you may not be able to use the full features of the website. For more information on (how to use and not to accept) cookies, please visit the Bio Blend.organic website.

      • Web beacons:Small strings of software code that represent a graphical request on a web page or email. It may or may not have a visual graphic image associated with web beacons, and typically the image is designed to blend into the background of a web page or email. Web beacons can be used for purposes such as: website traffic reporting, visitor counts, advertising testing and reporting, and personalization. The web beacons that Bio Blend uses are for anonymous data collection only.

 

PURPOSE OF COLLECTION OF PERSONAL INFORMATION OF CONSUMERS

Provide services to Customers and manage and use personal information of Consumers for the purpose of managing the database about Consumers and promptly handling arising situations (if any).

 

SCOPE OF USE OF PERSONAL INFORMATION

The Website uses the information provided by the Consumer to:

      • Providing Services to Consumers;

      • Send notifications about information exchanges between Consumers and Bio Blend;

      • Preventing destruction, takeover of a Consumer's user account or other activities Impersonate Consumers;

      • Communicating and resolving complaints with Consumers;

      • Confirming and exchanging information about Consumer transactions at Bio Blend;

      • In case of request of competent state management agencies.

 

PERSONAL INFORMATION STORAGE TIME

There is no time limit except in case the Consumer sends a cancellation request to the Management Board or the Company is dissolved or bankrupt.

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PERSONS OR ORGANIZATIONS MAY BE ACCESSED TO CONSUMERS' PERSONAL INFORMATION

Consumers agree that, in case of necessity, the following agencies/organizations/individuals have the right to access and collect their personal information, including:

      • Administration board.

      • Third party integration services with Website_cc781905-5cde-31945cf3d_136

      • Event organizers and sponsors

      • Competent state agencies in case of request as prescribed in operating regulations

      • Market research company

      • Financial advisor, legal and auditing firm

      • Complaining party proves the consumer's violation

      • At the request of competent state agencies

MEANS AND TOOLS FOR CONSUMERS TO ACCESS AND CORRECT YOUR PERSONAL INFORMATION DATA

Consumers have the right to self-check, update, adjust or cancel their personal information by logging into the Website and editing personal information or requesting the Administration to do so.

Consumers have the right to submit a complaint about the disclosure of their personal information to a third party to the Administration. When receiving these feedbacks, Bio Blend will confirm the information, be responsible for answering the reason and guide Consumers to restore and secure the information.

Ways to receive consumer complaint information:

      i) By email: sales@bio.blend_cc781905-5cde-3194-bb3d_136

      ii) By phone: +84 38 703 8277

 

COMMITMENT TO SECURITY OF PERSONAL INFORMATION OF CONSUMERS

Consumer's personal information on the Website is committed to absolute confidentiality by the Management Board according to the privacy policy of personal information posted on the Website. The collection and use of each Consumer's information is done only with the consent of the Consumer, unless otherwise provided for by law and this regulation.

Do not use, do not transfer, provide or disclose to a third party the personal information of the Consumer without the consent of the Consumer, except for the cases specified in this regulation or regulation. provisions of the law.

In the event that the information server is attacked by a hacker leading to the loss of the Consumer's personal data, the Management Board is responsible for notifying and working with the relevant authorities to investigate and promptly handle it. and notify the Consumer of the incident.

Absolutely confidential all information of consumers' online transactions including invoice information, accounting and digital documents at Bio Blend's level 1 secure central data area.

 

MECHANISM FOR RECEIVING AND SETTLEMENT OF COMPLAINTS REGARDING CONSUMER INFORMATION

When discovering that their personal information has been misused or misused, Consumers send an email complaint to sales@bio.blend or call +84 38 703 8277 to complain and provide evidence related to the case to the Management Board. The Administration commits to respond immediately or at the latest within 24 (twenty-four) working hours from the time of receipt of the complaint.